Ci Insurance Customer Service — Everything You Need, One Page

Pay your premium, file a claim, request a certificate, or reach your office directly. No hold music. No runaround.

Have a Claim? Call Us First.

Before you contact your carrier, call our office. We'll help you understand what your policy covers, what documentation you need, and how to make sure the process starts correctly. A claim handled right from the beginning is a claim that resolves the way it should.

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File a Claim or Pay a Bill

Remember: you can always call our office before filing. We can help you evaluate the situation, document the loss, and make sure the claim is submitted correctly from the start.

  • How do I make a payment to Ci Insurance?

    Payments are made directly to your insurance carrier, not to Ci Insurance. Use the carrier payment links in the Make a Payment section above to pay online. If you're not sure which carrier your policy is with, check your declarations page or call any of our offices — we'll direct you to the right link.

  • How do I file a claim with my insurance company in Indiana?

    We recommend calling our office first. We can help you document the loss, understand what your policy covers, and make sure the claim is submitted correctly. If you prefer to file directly, use the carrier links in the File a Claim section above.

  • What insurance companies does Ci Insurance work with?

    As an independent agency, Ci Insurance holds contracts with multiple carriers across personal, commercial, and farm lines. The full carrier list with payment and claims portal links is available in the sections above. For questions about a specific carrier relationship, call any of our offices.

  • How do I request a certificate of insurance from Ci Insurance?

    Call your nearest office directly. Most standard certificate and documentation requests — certificates of insurance, evidence of property, auto ID cards — are completed the same business day.